UC Compliance (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information through our website https://www.uccompliance.com.au and our related digital platforms.

Purpose

The purpose of this policy is to inform you about:

• What types of personal information we collect and why
• How we collect and use that information
• How we keep your information secure
• Your rights regarding access, correction, and complaints

Information We Collect

We may collect the following types of personal information:

• Identity details: name, business name, position title, and ABN (if applicable)
• Contact details: email address, phone number, and postal address
• Professional information: details relating to your organisation’s NDIS, DVA, or Aged Care registration or audit status
• Payment and billing information: when you purchase services, memberships, or attend paid events
• Website usage information: including IP address, browser type, and pages visited (collected via cookies and analytics tools)
• Communications: emails, enquiries, and information submitted through contact forms or surveys

We do not collect sensitive information (such as health information) unless it is directly relevant to a service we provide to you and you have given your explicit consent.

How We Collect Information

We collect personal information in several ways, including:

• When you complete forms or contact us through our website
• When you register for a webinar, workshop, or training session
• When you subscribe to our newsletter or membership program
• When you communicate with us by email, phone, or social media
• Through third-party platforms used for events and membership services

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide consulting services
• To process payments and manage your membership or subscription
• To send you relevant updates, newsletters, and event invitations
• To improve our website, services, and customer experience
• To comply with legal obligations or resolve disputes

You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Disclosure of Personal Information

We may disclose your information to:

• Employees and contractors of UC Compliance who need access to perform their duties
• Third-party service providers who assist with web hosting, marketing, payments, and communications
• Regulatory authorities where required by law

We ensure that all third-party providers comply with privacy and data protection standards consistent with the APPs.

Storage and Security

Your personal information is stored securely using password-protected systems and cloud-based services hosted in Australia and overseas.
We implement reasonable physical, electronic, and administrative safeguards to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure.

If your data is stored outside Australia, we take reasonable steps to ensure that the recipient country has adequate privacy protections.

Cookies and Website Analytics

Our website uses cookies to enhance your experience and to track website performance. Cookies collect anonymous data such as browser type, pages viewed, and time spent on the site. You can disable cookies in your browser settings, but this may affect website functionality.

We also use analytics tools such as Google Analytics to understand website traffic and usage patterns.

Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or outdated information

Requests should be made in writing to the Privacy Officer (see contact details below). We will respond within a reasonable timeframe in accordance with the Privacy Act.

Links to Other Websites

Our website may contain links to external sites. UC Compliance is not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business operations. The updated policy will be published on our website with the revised date.

Contact Us

For all privacy-related enquiries, please contact:

Privacy Officer – UC Compliance
Email: info@uccompliance.com.au
Website: uccompliance.com.au